Terms and Conditions
1. Introduction
Welcome to LuminaStream AutoSpa. These Terms and Conditions govern your use of our website and the services provided therein. By accessing or using our services, you agree to be bound by these terms. If you do not agree to these terms, please do not use our services.
2. Services Offered
LuminaStream AutoSpa provides a range of automotive care services including, but not limited to, electric vehicle dedicated washing, automated external cleaning, undercarriage treatment, interior vacuuming and detailing, ceramic coating application, eco-friendly water reclamation, advanced drying systems, touchless wash bays, subscription wash packages, fleet services, and mobile detailing. All services are subject to availability and specific terms outlined during booking or purchase.
3. User Obligations
As a user of LuminaStream AutoSpa's services, you agree to:
- Provide accurate and complete information when booking services.
- Adhere to all safety guidelines and instructions provided by our staff or displayed on-site.
- Maintain respectful conduct towards our staff and other customers.
- Be responsible for any damage caused to our equipment or property due to negligence or misuse.
4. Pricing and Payments
All prices for services and packages are clearly displayed on our website and at our facility. Prices are subject to change without prior notice, although any changes will not affect bookings already confirmed. Payments are processed securely through our designated payment partners. LuminaStream AutoSpa reserves the right to refuse service for non-payment.
5. Cancellation and Refund Policy
Cancellations for booked services must be made a minimum of 24 hours in advance to receive a full refund. Cancellations made less than 24 hours prior may be subject to a cancellation fee. Subscription packages are non-refundable after activation, but can be cancelled for future billing cycles according to their specific terms.
6. Limitation of Liability
LuminaStream AutoSpa takes utmost care in providing its services. However, we are not liable for pre-existing damage to vehicles, or for any damage that occurs as a result of objects left inside the vehicle. Our maximum liability for any damage directly attributable to our services shall be limited to the cost of the service provided.
7. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of LuminaStream AutoSpa or its content suppliers and protected by international copyright laws. Unauthorised use, reproduction, or distribution of this content is strictly prohibited.
8. Privacy Policy
Your privacy is important to us. Our Privacy Policy, which is incorporated by reference into these Terms and Conditions, describes how we collect, use, and protect your personal information. Please review it carefully.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of London, Greater London.
10. Changes to Terms
LuminaStream AutoSpa reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: info@luminastream.co.uk
Phone: +44 20 7946 0880
Address: 87 Riverwalk Place, Canary Wharf, Floor 12, London, Greater London, E14 9GH, United Kingdom